SigmaU Blog

There’s a lot of talk about employee loyalty but not a lot of leader loyalty to team members. A recent incident involving an irate and borderline abusive client got me thinking. How loyal am I to my team members?

Willingness to Walk Away from Money

The customer is not always right! Contrary to popular belief, there are situations where the customer is downright rude, unable to regulate their emotions and hurl abuse at your team even when your employees are not at fault. Are you willing to confront the behaviour and risk losing the client? This is the test of loyalty to your team. I’ll admit that in the early years I bought in to the notion that the client was always right. I’m embarrassed to admit it but I always appeased the client and apologized even if it risked implying that my team member was in the wrong when they weren’t. Having been in business for twenty years, I’ve seen the majority of client interactions be smooth and positive. I’ve...